If Computers Were Like Cars 3
HelpLine: "General Motors HelpLine, how can I help you?"
Customer: "Hi, I just bought my first car, and I chose your car because it has automatic transmission, cruise control, power steering, power brakes, and power door locks."
HelpLine: "Thanks for buying our car. How can I help you?"
Customer: "How do I work it?"
HelpLine: "Do you know how to drive?"
Customer: "Do I know how to what?"
HelpLine: "Do you know how to drive?"
Customer: "I'm not a technical person. I just want to go places in my car!"